Privacy Policy

1. Introduction

This Privacy Policy ("Policy") applies to the personal data processed by pak988 ("pak988", "we", "us", "our") in connection with the operation of the online sports betting and casino platform accessible at pak988.cam ("Platform"). It applies to all registered users, prospective users and visitors who interact with the Platform in any capacity.

pak988 is committed to handling personal data with care, transparency and in accordance with applicable data protection legislation in the jurisdiction in which the operator is licensed. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and that your personal data will be processed as described herein.

This Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and pak988, and our Responsible Gambling policy, which describes how we use data to support safer gambling practices.

2. Definitions

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person ("data subject"), including but not limited to name, identification number, location data, online identifiers or factors specific to that person's physical, economic or social identity.
• "Processing" means any operation performed on personal data, including collection, recording, organisation, structuring, storage, adaptation, retrieval, use, disclosure, dissemination, restriction, erasure or destruction.
• "Controller" means the entity that determines the purposes and means of the processing of personal data — in this case, the pak988 operator entity.
• "Processor" means a third party that processes personal data on behalf of the Controller under a data processing agreement.
• "Consent" means any freely given, specific, informed and unambiguous indication of agreement by which you accept the processing of personal data relating to you.
• "KYC" (Know Your Customer) means the identity verification procedures required under the operator's regulatory obligations.
• "Special Category Data" means personal data revealing racial or ethnic origin, political opinions, religious beliefs, health data, biometric data or data concerning sexual orientation — which pak988 does not seek to collect and will not process unless strictly required by law.

3. Data Controller

The data controller responsible for personal data processed via the pak988 Platform is the operator entity behind pak988.cam. Specific operator details, including registered jurisdiction and licence information, are available on request through our support channel. Contact details for data-related queries are provided in Section 15 of this Policy.

Where pak988 uses third-party service providers to deliver specific platform functions — such as payment processing, analytics or fraud detection — those providers act as data processors under written agreements that bind them to the same data protection standards applied by pak988 as controller.

4. Personal Data We Collect

pak988 collects personal data in the following categories, depending on the nature of your interaction with the Platform:

4.1 Registration Data

When you create an account on pak988, we collect the information you provide during the registration process, which typically includes:

• Full legal name
• Date of birth (to verify you meet the minimum age requirement of 18+)
• Email address
• Mobile phone number
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar) and country
• Username and encrypted password
• Currency preference (PKR displayed for Pakistani users)

4.2 Identity Verification (KYC) Data

To comply with the operator's regulatory and anti-money laundering obligations, we may request:

• A copy of a government-issued photo identification document (such as a CNIC — Computerised National Identity Card)
• Proof of residential address (such as a recent utility bill or bank statement)
• Evidence of the payment method used (such as a screenshot of a mobile wallet account showing your name, e.g., Easypaisa or JazzCash — mentioned for context only, not as endorsement)
• Source of funds documentation in cases where significant transaction volumes are detected

4.3 Transaction and Financial Data

We record details of all financial transactions conducted on the Platform, including deposit amounts, withdrawal requests, payment method identifiers (masked where possible), transaction timestamps and currency. We do not store full payment card numbers on our systems.

4.4 Betting and Gaming Activity Data

We maintain a record of your betting and gaming activity, including bet placement history, markets selected, stakes, outcomes, bonus usage and session durations. This data is used for account management, responsible gambling monitoring, dispute resolution and regulatory reporting.

4.5 Technical and Device Data

When you access the Platform, we automatically collect certain technical information, including:

• IP address and approximate geographic location derived from it
• Browser type, version and language settings
• Device type and operating system
• Referring URL and navigation path within the Platform
• Session timestamps and duration

4.6 Communications Data

If you contact our support team via email or live chat, we retain records of those communications, including the content of messages and any attachments you provide. This data is used to resolve your query and to improve our support service quality.

5. Legal Basis for Processing

pak988 processes your personal data only where a valid legal basis exists. The legal bases we rely upon are:

Where we rely on legitimate interests as the legal basis, we have assessed that those interests are not overridden by your rights and interests as a data subject.

6. How We Use Your Personal Data

The personal data collected by pak988 is used for the following specific purposes:

• Creating, managing and securing your registered account on the Platform
• Verifying your identity and age to ensure compliance with the operator's 18+ policy and KYC obligations
• Processing your deposit and withdrawal transactions and maintaining accurate account balance records
• Detecting and preventing fraudulent activity, money laundering, multi-accounting and other prohibited conduct described in our Terms & Conditions
• Monitoring your betting activity to identify indicators of problem gambling and, where appropriate, implementing responsible gambling interventions such as deposit limits or account restrictions
• Responding to customer support queries submitted via email or live chat
• Sending transactional communications — including account confirmation, password reset, KYC request and withdrawal processing notifications — to your registered email address
• Sending promotional communications about offers, bonuses and new features, but only where you have provided explicit consent and have not subsequently withdrawn it
• Analysing Platform usage patterns to improve performance, user experience and product development
• Meeting the operator's obligations to its licensing authority, including the production of required reports and audit trails

7. Sharing and Disclosure of Personal Data

pak988 does not sell, rent or trade your personal data. We may share your personal data with third parties only in the circumstances described below:

7.1 Service Providers (Data Processors)

We engage third-party service providers to assist in delivering the Platform. These include payment processing companies, KYC and identity verification providers, fraud detection services, cloud hosting providers, email delivery services and customer support tooling. All such providers operate under written data processing agreements and may only process your data on our documented instructions.

7.2 Regulatory and Legal Disclosure

We may disclose personal data to the operator's licensing authority, law enforcement agencies, financial intelligence units or other competent authorities where we are legally required to do so — for example, in connection with AML reporting obligations or responses to lawful orders. We will disclose the minimum data necessary in each such case.

7.3 Business Transfers

In the event that the pak988 business or the Platform is transferred, acquired or merged with another entity, personal data held on registered users may form part of the transferred assets. In such circumstances, we will notify users in advance and ensure appropriate data protection obligations remain in place.

7.4 Responsible Gambling Registries

Where a user has registered for self-exclusion or where a cross-operator responsible gambling programme is in operation under the operator's licence terms, limited personal data (typically a hashed identifier or name and date of birth) may be shared with the relevant scheme operator. This processing is carried out to protect vulnerable users and is treated as a legal obligation.

8. Data Retention Periods

pak988 retains personal data for no longer than is necessary for the purpose for which it was collected, or as required by the operator's legal and regulatory obligations. Indicative retention periods are as follows:

Where data is retained beyond account closure for legal or regulatory purposes, it will be held in a restricted state and will not be used for any active processing beyond compliance obligations.

9. Cookies and Tracking Technologies

pak988 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that enable certain Platform functions and collect usage information.

9.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They maintain your logged-in session, store your currency and language preferences, and enable security features. Essential cookies cannot be disabled without breaking core Platform functionality.

9.2 Analytics Cookies

We use analytics tools to understand how users navigate the Platform — which pages are visited most, where users encounter errors and how feature adoption varies over time. Analytics data is collected in aggregate and pseudonymised form. You may disable analytics cookies through your browser settings, though this may affect how we can improve the user experience.

9.3 Responsible Gambling Cookies

Session cookies are used to enforce session time reminders and pop-up notifications tied to your responsible gambling settings, including time limits you have set in your account. These are treated as functionally essential and are not subject to optional opt-out.

9.4 Managing Cookie Preferences

You can manage or delete cookies at any time through your browser's settings panel. Most browsers allow you to refuse cookies, delete existing cookies or be notified when a new cookie is placed. Note that refusing certain cookies may result in reduced Platform functionality.

10. Data Security

pak988 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or alteration. Our security practices include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the Platform
• Encryption of sensitive data fields at rest within our database infrastructure
• Role-based access controls ensuring that only authorised staff can access personal data, limited strictly to what their role requires
• Regular security assessments and vulnerability testing of Platform infrastructure
• Incident response procedures that include user notification obligations where a data breach is likely to result in high risk to your rights and freedoms

While pak988 takes data security seriously, no internet-based service can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

11. International Data Transfers

The pak988 Platform is operated internationally, and personal data may be transferred to and processed in countries outside the jurisdiction in which it was collected. Where such transfers occur, pak988 ensures that appropriate safeguards are in place — such as binding data processing agreements incorporating standard contractual clauses or equivalent mechanisms — to maintain the same level of protection for your personal data regardless of where it is processed.

Users in Pakistan should be aware that their data may be processed outside Pakistan and that those jurisdictions may have different data protection frameworks to those applicable in Pakistan. By using the Platform, you acknowledge this transfer as described in this Policy.

12. Your Rights as a Data Subject

Subject to applicable data protection legislation in the operator's jurisdiction and any overriding legal obligations (such as AML retention requirements), you may have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you, together with information about how it is being used.
• Right to Rectification: You may request that inaccurate or incomplete personal data we hold about you be corrected or completed.
• Right to Erasure: In certain circumstances, you may request that we delete personal data we hold about you. This right is subject to overriding retention obligations under AML and regulatory rules.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request a copy of your data in a structured, commonly used machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team using the details in Section 15. We will respond to verified requests within the timeframes required by applicable law, typically within 30 days. We may need to verify your identity before processing a request.

13. Minors and Under-Age Users

The pak988 Platform is strictly intended for adults aged 18 and above, or the higher minimum age required by the operator's licence jurisdiction. We do not knowingly collect personal data from individuals below the minimum age. Age verification is a mandatory step in the KYC process, and accounts where the registered user is found to be underage will be immediately closed with all deposits returned and any winnings voided.

If you are a parent or guardian and believe that a minor in your care has registered on pak988 or provided personal data to the Platform, please contact our support team immediately. We will investigate and, where confirmed, delete the account and any associated personal data as quickly as possible.

14. Changes to This Privacy Policy

pak988 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legislation or the services we offer. Where material changes are made, we will provide reasonable notice through a Platform notification or by email to your registered address prior to the changes taking effect.

The "Last updated" date at the top of this page will be revised each time the Policy is amended. We encourage you to review this page periodically. Your continued use of the Platform following any update constitutes acknowledgement of the revised Policy.

15. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way in which pak988 handles your personal data, or if you wish to exercise any of your data subject rights, please contact our support team. Our email address is provided as plain text only — please copy it manually into your email client.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection supervisory authority in the operator's licensing jurisdiction. Details of the applicable authority are available on request.